We booked a Lagoon 50 for a family holiday around Athens. Captain was Nikola.
Overall the holiday was great with some unexpected problem with new boat but has been dealt with max possible effort.
The boat: Clean, well prepared and equipped boat, very new 2018. We asked for child safety net and it was well installed by the time we arrive. We enjoyed the boat very much. One hiccup was : We had warning beeps on ‘water in fuel’ on a daily basis, which was caused by water getting into fuel system during winter. Each time company sent engineer to de-activate it, and as a good gesture they waived majority of fuel cost but it did affect the journey planning (annoying to stay on deck and have to take shorter journey when it happens) – Mario and company did their best and apart from changing the boat when this happen I guess there is a limit to what you can do.
Captain: We had Nicolas who was amazing. He kept in mind the safety on board with my 4-yo, made good judgement call between ‘excitement and learning to sail’ vs ‘keep it enjoyable and safe’; He recommended some really good ports and a really exclusive restaurant with the best sea food, home grown veg, home made wine and olive oil, a must try. He also dealt with the fuel warning well, making sure charter company sends engineer to solve problem. He was polite and professional.
Mario: Mario was great from Euro Charter group. We exchanged about 20 emails before finalising the charter, and every time he was patient and professional. The boat was provided by a local company and Mario made sure they took the problem seriously and made good gesture in the end. Despite the problem we had on the boat, I trust his customer service and would return again.